Offer on-site pickup: MyCOMMERCE makes it possible
The current situation presents everyone with new challenges. The creative implementation of the prescribed protective measures requires drive and ingenuity, especially from retailers with physical stores. Our tip: the MyCOMMERCE on-site pickup feature.
Did you know that with MyCOMMERCE, you can offer your customers two different pickup options using the on-site pickup feature? These are the classic “Click and Collect” and the so-called “Curbside Pickup.” Below, we’ll introduce you to both pickup options in more detail.
What does Click and Collect mean?
You’ve probably heard of it or even used it before. With Click and Collect, your customers can order the products they want for collection from a branch of their choice. The ordered products are handed over in person, directly at the point of sale. Especially in the current situation, Click and Collect is more in demand than ever, as it allows retailers to sell their products even though stores are closed. But Click and Collect also offers numerous advantages from the customer’s perspective, such as time flexibility. Unlike with an order with standard delivery, the customer is not dependent on a delivery date, but can collect their goods from your store at a time that suits them.
What does curbside pickup mean?
Curbside pickup is particularly widespread in the US and the UK. Unlike the click-and-collect option, which requires personal delivery of goods, with curbside pickup, the goods are picked up directly by car and stored in the trunk by an employee without the customer having to leave the car. Curbside pickup offers a significant advantage, especially in the current situation, in that it allows companies to minimize personal contact and thus protect both their customers and their employees as best as possible.
This is what the checkout process looks like:
It’s very important that when you add the curbside pickup delivery option, you describe as precisely as possible how, where, and when your customers can pick up their orders. Don’t forget to include the phone number of your pickup location.
This is how it works in your online shop:
- A customer places an order in your store and chooses the curbside pickup delivery option.
- You receive an email notification and can prepare the received order accordingly.
- As soon as the order is ready for pickup, you inform the customer.
- The customer drives to the agreed pickup location, calls you, and opens their trunk.
- You or your employees place the ordered items in the customer’s trunk.
- The customer can now drive home with their order.
Important: For safety and hygiene reasons, you and your employees should wear gloves when packing and delivering orders.
Offer Click and Collect and Curbside Pickup in your MyCOMMERCE shop – here’s how!
Here you’ll learn how you can easily offer Click and Collect and Curbside Pickup in your MyCOMMERCE shop. Creating or offering these pickup options is available starting with the Free subscription.
Add pickup option and record pickup fee
Open your MyCOMMERCE account and click the “Add Pickup” button under Shipping > Add to add a new shipping method. Then, enter the name of the desired pickup option in the “Pickup option label” field and add key information, such as pickup location and opening hours, to the “Detailed instructions for your customers” field.
If offering the desired pickup method incurs additional costs, you can charge your customers a fee to cover these costs. For example, you can charge a fee for express pickup or for pickup within a defined time slot. If you want to add a pickup fee, enter the fee amount in the “Pickup Fee” field when entering the pickup method. The pickup fee you define will be added during the checkout process after the order is completed.
Pick-up date and time
When creating the desired pickup option in your MyCOMMERCE account, you should also activate the pickup date and time query in your shop’s checkout process so that customers can choose a pickup within the desired time window. This additional feature is available with the Standard subscription and offers the advantage of allowing you to optimally prepare for upcoming pickups. In this context, it’s important to note that your customers will only be able to specify pickup times that fall within your opening hours.
Processing time for pickups
To ensure you can reliably adhere to the pickup dates selected by your customers, we recommend that you enter a processing time for your orders in your MyCOMMERCE account in advance. Once you’ve done this, your customers will only see pickup dates that fall outside of your defined order processing time. To set your personal order processing time, you must first activate the pickup date and time query. You will then automatically have access to the “Order Processing Time” field, which is located below the business hours.
Conclusion
Offer your customers an optimal shopping experience by allowing them to pick up their ordered products locally today. The two pickup options presented here are particularly suitable for local restaurants, grocery stores, and convenience stores.
Still unsure? You can find more helpful information about the local pickup feature in our Help Center.
