Our professional subscription currently includes integration with an international POS system: Vend.
However, we also offer our own POS solution under the product name MyCASH, which provides hardware as needed and also enables label printing. MyCASH is currently not available in combination with MyCOMMERCE, but should be integrated into MyCOMMERCE this year. Further information about MyCASH can be found at the following link: https://www.localsearch.ch/en/our-sme-solutions/

This option is not currently available. However, in the medium term, we plan to integrate an ERP solution into MyCOMMERCE.

This option isn’t currently available. However, we plan to integrate a dropshipping solution into MyCOMMERCE in the medium term.

This isn’t possible, but MyCOMMERCE is a shop widget and can therefore be integrated into any website. As an entry-level alternative, MyCOMMERCE offers a free website (one-pager).

The MyCOMMERCE customer account (customer backend area) can be accessed in multiple languages.
Multilingualism includes the products listed in the online shop, for which the corresponding texts must be translated into multiple languages, including the three national languages.
The integrated website (online shop homepage) is not included.
To operate the online shop multilingually, it must be integrated into a multilingual website. The corresponding language version of the integrated products is then automatically displayed based on the language settings of the browser of visitors to the website with the integrated shop.

Important note: The free website currently does not offer the option of translating the content into different languages. In this context, it is therefore recommended to integrate the MyCOMMERCE product catalogue into a multilingual website.

MyCOMMERCE does not charge any fees for connecting to Payrexx, PayPal, or Datatrans. You must contact the respective payment providers directly regarding transaction fees. A corresponding list is not available in our Help Center. Please also read the answer regarding Twint.

With Payrexx: You need your own Payrexx account.
With PayPal: You need your own PayPal account.
With Datatrans: You need a contract with both a credit card company (SIX Payment Services or Concardis) and the payment service provider “Datatrans.”

Currently, the integration of the Twint payment method is possible via the payment service providers Payrexx or Datatrans. Further information on integration can be found in our help centre at the following link: https://www.help.mycommerce.ch/einrichtung/zahlungen/payrexx

You can edit the invoice template with the Standard subscription or higher. For more detailed information on how to do this, see the following Help Center article: https://www.help.mycommerce.ch/verwalten/auftragsverwaltung/personalisieren-von-rechnungen

Upload your images to an image hosting service, such as Imgur, and then paste the image URLs into your CSV file. This method is primarily suitable for importing main product images. You can upload additional images using the “Bulk Gallery Upload” app, which is available for free download in your MyCOMMERCE account under Applications.

Unfortunately, it is currently not possible to import product combinations. These must be created manually in your MyCOMMERCE account.

Very individual requirements within the scope of the import, such as a multilingual import, cannot be covered by MyCOMMERCE.

To display VAT, prices should be entered net in the tool, as VAT is automatically calculated. Alternatively, you can specify the VAT rate in the product description and specify in the tax settings that the item prices are displayed including tax.

Electronic products are digital products such as audio books.

Yes, that’s possible. If you also connect PayPal, the shipping of digital products is automated. You can find detailed information about the exact process in our Help Center: https://www.help.mycommerce.ch/einrichtung/versand-und-abholung/-digitale-produkte-und-versand

Each MyCOMMERCE subscription has its own upload limit:

• Starter – 100MB per file (max. 100 products)
• Standard – 1GB per file (max. 2500 products)
• Professional – 10GB per file (max. unlimited products)

The Product Combinations function, which is available from MyCOMMERCE Standard, enables automatic price adjustment when customers select products.

Yes, this is possible. If an item is out of stock, you have the option of placing it as a pre-order. The following Help Center article provides information on various options: https://www.help.mycommerce.ch/verwalten/auftragsverwaltung/sammeln-von-vorbestellungen

The MyCOMMERCE Support Team is available to help you if you get stuck or can’t find the feature you need.

Email support is included with the Starter subscription. With MyCOMMERCE Standard and Professional subscriptions, you can also request a callback from our support team.

The MyCOMMERCE Support Team is available Monday – Friday during regular working hours.

MyCOMMERCE is a do-it-yourself product, meaning you manage your shop account independently. The support team will provide assistance via email or callback (depending on your subscription) if you get stuck.

MyWEBSITE is a guided product. Your consultant will create the website for you and is available via hotline and email.

There are several ways to integrate a shop into your MyWEBSITE: either as an external link or as a direct integration.
To do this, you must provide your MyWEBSITE consultant with the relevant information.
You can find detailed instructions in our Help Center: https://www.help.mycommerce.ch/verkaufen/mywebsite/ihren-shop-bei-mywebsite-hinzufuegen