NEW: You can now enjoy tips from satisfied customers!
A new feature is about to launch at MyCOMMERCE. It’s called the tipping option. As the name suggests, this feature will now allow you to accept tips from your customers during the ordering process. But that’s not all: read the following article to learn more about the MyCOMMERCE tipping option and its possible uses.
Giving tips offline is a thing of the past. Thanks to the new tipping option, online retailers now offer their customers the opportunity to express their gratitude digitally. This feature should be of particular interest to restaurants, delivery services, and nonprofit organizations. But the tipping option also opens up creative possibilities in other industries!
How it works
Tipping is voluntary and done directly during the checkout process. You can choose between predefined percentages or fixed amounts. This makes it as simple and transparent as possible for your customers.
If you choose to enter predefined percentages, the tip will be calculated as a percentage of the order value, excluding any applicable VAT. It’s important to note that VAT is not deducted from the actual tip received in MyCOMMERCE. If your customer chooses a tip amount of CHF 10.00, the corresponding charge will actually be CHF 10.00 and not CHF 10.80. It is therefore your responsibility to ensure that the amounts paid by the customer are due to the staff and are not part of the payment for the service provided. Learn more here.
The tip amount will be shown as a tip in the order details after the order is completed. This information is available both in the order confirmation sent to the respective customer and in your MyCOMMERCE account. You can find this information in your MyCOMMERCE account under Sales > Orders.
When the tip becomes a donation
Did you know that with the MyCOMMERCE tipping option, you can receive more than just tips? For charities, the tipping option can also be used as a convenient donation function. All you have to do is adjust the heading and label of the fields used to select the amount accordingly. Read more about this in the next section.
How to activate the tipping option in MyCOMMERCE
Starting with MyCOMMERCE Standard, you can enjoy the new tipping option. Activating the feature is incredibly simple:
- Open your MyCOMMERCE account and click Settings > General > Shopping Cart.
- Scroll down to the “Tip Option” section and activate the tip option during the checkout process.
- To define the tip amounts available to your customers, click the “Tip Settings” button.
- In the “Text for Tips” section, you can now edit the existing heading and the labels of the selection fields displayed during the checkout process. Use this opportunity to inform your customers whether this is an additional tip, or a donation. If you use the tip option as a donation feature, you should also explain exactly what your donation campaign involves.
- In a final step, choose between predefined percentages or fixed amounts and then define the corresponding percentages or amounts.
- Last but not least: don’t forget to click Save.
Et voilà – from now on you can also receive tips digitally!
Need more information? Visit our Help Centre for detailed step-by-step instructions.
