{"id":7774,"date":"2019-10-10T12:09:36","date_gmt":"2019-10-10T10:09:36","guid":{"rendered":"https:\/\/www.mycommerce.ch\/blog\/facebook-messenger\/"},"modified":"2025-07-10T11:58:05","modified_gmt":"2025-07-10T09:58:05","slug":"facebook-messenger","status":"publish","type":"post","link":"https:\/\/www.mycommerce.ch\/en\/blog\/facebook-messenger\/","title":{"rendered":"NEW at MyCOMMERCE: Facebook Messenger Live Chat"},"content":{"rendered":"\n
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We have some great news! You can now connect your MyCOMMERCE online shop to Facebook Messenger Live Chat. Why is this exciting? Facebook Messenger is one of the most downloaded apps on iOS and Android.<\/p>\n\n\n\n

Over 1.3 billion users already communicate via Facebook Messenger. Now you can integrate Messenger directly into your shop for these users. This means that if a potential customer wants to contact your company, they can now do so via live chat directly in the shop.<\/p>\n\n\n

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This is what your shop could look like<\/figcaption><\/figure>\n<\/div>\n\n\n

Why should you use Facebook Messenger Live Chat?<\/h2>\n\n\n\n

The key is customer service. Live chat sets you apart from your competition and also provides the opportunity to communicate directly with your customers, giving your store a personal touch and generating more sales.<\/p>\n\n\n\n

Give your SME a personal touch online<\/h3>\n\n\n\n

In today’s digital world, it’s becoming increasingly difficult to connect with people face-to-face. Many shoppers prefer shopping in smaller stores because they value the personal experience. Facebook Messenger gives SMEs the opportunity to offer this experience to online shoppers as well.<\/p>\n\n\n

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By integrating Messenger, you can answer questions directly in the chat, advise customers on products, or inform them about special offers. But you, as a provider, also have the opportunity to get to know your customers better. Via Facebook, you can view your customers’ Facebook pages and gather useful information \u2013 age, gender, location, interests, and even communication style.<\/p>\n\n\n\n

(Tip: Don’t worry, you don’t have to monitor the chat 24 hours a day. You can simply set up automatic replies like “I’ll get back to you shortly.”)<\/em><\/p>\n\n\n\n

The application is simple<\/h3>\n\n\n\n

There are tons of live chat platforms online. Since simplicity is paramount at MyCOMMERCE, we chose Facebook Messenger. It doesn’t require an IT certificate to use, and the chat is easy to set up.<\/p>\n\n\n\n

How can I activate Facebook Messenger in MyCOMMERCE?<\/strong><\/h2>\n\n\n\n

Facebook Messenger is available to all retailers starting with the Starter subscription. We’ve posted detailed instructions for you in our Help Center.<\/p>\n\n\n\n