{"id":7312,"date":"2025-05-19T16:50:01","date_gmt":"2025-05-19T14:50:01","guid":{"rendered":"https:\/\/www.mycommerce.ch\/hilfe\/"},"modified":"2025-05-19T16:50:01","modified_gmt":"2025-05-19T14:50:01","slug":"help","status":"publish","type":"page","link":"https:\/\/www.mycommerce.ch\/en\/help\/","title":{"rendered":"How can we help you?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e22cdcdc336\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e22cdcdc336\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#MyCOMMERCE_Help_Center\" >MyCOMMERCE Help Center<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Video_library\" >Video library<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#MyCOMMERCE_Checklist\" >MyCOMMERCE Checklist<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Contact\" >Contact<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#FAQ_about_the_subscription\" >FAQ about the subscription<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Do_I_need_to_enter_my_credit_card_information_to_sign_up\" >Do I need to enter my credit card information to sign up?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#How_often_will_I_be_charged\" >How often will I be charged?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_change_my_subscription_later\" >Can I change my subscription later?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#How_can_I_cancel_my_subscription\" >How can I cancel my subscription?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#i\" >&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_pay_the_MyCOMMERCE_invoice_in_instalments\" >Can I pay the MyCOMMERCE invoice in instalments?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Do_I_receive_a_receipt_for_a_paid_subscription\" >Do I receive a receipt for a paid subscription?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Do_you_offer_discounts_for_multiple_stores\" >Do you offer discounts for multiple stores?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Product_FAQ\" >Product FAQ<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Connections\" >Connections:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Which_POS_system_can_be_connected_to_MyCOMMERCE\" >Which POS system can be connected to MyCOMMERCE?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_connect_MyCOMMERCE_to_an_ERP_system\" >Can I connect MyCOMMERCE to an ERP system?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_use_dropshipping_with_my_MyCOMMERCE_shop\" >Can I use dropshipping with my MyCOMMERCE shop?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Design_and_layout\" >Design and layout:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_set_up_a_multi-page_website_with_MyCOMMERCE\" >Can I set up a multi-page website with MyCOMMERCE?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_offer_a_multilingual_shop_with_MyCOMMERCE\" >Can I offer a multilingual shop with MyCOMMERCE?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Zahlungsmittel\" >Zahlungsmittel:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Are_there_additional_fees_when_concluding_a_contract_with_one_of_the_offered_payment_service_providers\" >Are there additional fees when concluding a contract with one of the offered payment service providers?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#How_can_I_integrate_the_payment_method_%E2%80%9Ccredit_card%E2%80%9D\" >How can I integrate the payment method \u201ccredit card\u201d?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#How_can_I_integrate_the_payment_method_%E2%80%9CTwint%E2%80%9D\" >How can I integrate the payment method \u201cTwint\u201d?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_customise_the_MyCOMMERCE_invoice_template_to_my_liking\" >Can I customise the MyCOMMERCE invoice template to my liking?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Import\" >Import:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#How_can_I_add_product_images_to_a_CSV_file_and_import_it_into_my_MyCOMMERCE_shop\" >How can I add product images to a CSV file and import it into my MyCOMMERCE shop?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_also_import_product_combinations_with_MyCOMMERCE\" >Can I also import product combinations with MyCOMMERCE?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Does_MyCOMMERCE_offer_the_possibility_to_import_different_languages_%E2%80%8B%E2%80%8Bper_product\" >Does MyCOMMERCE offer the possibility to import different languages \u200b\u200bper product?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Produkte_und_Kategorien\" >Produkte und Kategorien:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#How_can_I_display_the_product_price_including_VAT\" >How can I display the product price including VAT?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#What_are_electronic_products\" >What are electronic products?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_also_sell_electronic_products_with_MyCOMMERCE\" >Can I also sell electronic products with MyCOMMERCE?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Is_there_a_certain_upload_limit_for_electronic_products\" >Is there a certain upload limit for electronic products?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Does_MyCOMMERCE_allow_the_application_of_tiered_pricing_or_volume_discounts\" >Does MyCOMMERCE allow the application of tiered pricing or volume discounts?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Can_I_offer_items_for_pre-order_with_MyCOMMERCE\" >Can I offer items for pre-order with MyCOMMERCE?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#Support\" >Support:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#What_does_MyCOMMERCE_support_consist_of\" >What does MyCOMMERCE support consist of?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#What_are_the_opening_hours_of_MyCOMMERCE_Support\" >What are the opening hours of MyCOMMERCE Support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#MyCOMMERCE_MyWEBSITE\" >MyCOMMERCE &amp; MyWEBSITE:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#What_is_the_support_like_for_MyCOMMERCE_and_MyWEBSITE\" >What is the support like for MyCOMMERCE and MyWEBSITE?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.mycommerce.ch\/en\/help\/#How_does_the_integration_of_the_MyCOMMERCE_shop_catalog_into_a_MyWEBSITE_work\" >How does the integration of the MyCOMMERCE shop catalog into a MyWEBSITE work?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p>Under MyCOMMERCE Help you will find an overview of frequently asked questions and instructions for an easy start with MyCOMMERCE.<\/p>\n\n\n\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MyCOMMERCE_Help_Center\"><\/span>MyCOMMERCE Help Center<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Explore the features of MyCOMMERCE in our knowledge base. Everything you need to advance your online store.<\/p>\n\n\n\n<p class=\"red-link with-arrow\"><a href=\"https:\/\/www.help.mycommerce.ch\/\" target=\"_blank\" rel=\"noreferrer noopener\">To the help centre<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Video_library\"><\/span>Video library<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Check out helpful guides and demos on the features in MyCOMMERCE.<\/p>\n\n\n\n<p class=\"red-link with-arrow\"><a href=\"https:\/\/www.help.mycommerce.ch\/videothek\" target=\"_blank\" rel=\"noreferrer noopener\">To the video library<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MyCOMMERCE_Checklist\"><\/span>MyCOMMERCE Checklist<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"red-link with-arrow\">In this to-do list, we&#8217;ll explain step by step what you should consider before creating your online store. Let&#8217;s get started!<\/p>\n\n\n\n<p class=\"red-link with-arrow\"><a href=\"https:\/\/www.mycommerce.ch\/wp-content\/uploads\/2019\/07\/Checkliste-wie-bereite-ich-mich-aufs-Online-Business-vor.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Checklist &#8211; how do I prepare for online business?<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Contact\"><\/span>Contact<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"red-link with-arrow\">Are you already a customer of ours?<\/p>\n\n\n\n<p class=\"red-link with-arrow\"><a href=\"https:\/\/www.help.mycommerce.ch\/emailsupport\" target=\"_blank\" rel=\"noreferrer noopener\">Contact our support team<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"faq-link\"><span class=\"ez-toc-section\" id=\"FAQ_about_the_subscription\"><\/span>FAQ about the subscription<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Do_I_need_to_enter_my_credit_card_information_to_sign_up\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Do I need to enter my credit card information to sign up?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>No, MyCOMMERCE is conveniently paid for via an annual invoice. The invoice will be sent to you by mail.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"How_often_will_I_be_charged\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>How often will I be charged?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>You will be billed once a year.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_change_my_subscription_later\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I change my subscription later?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Yes, you can upgrade your subscription at any time. To do so, fill out the following form: <a href=\"https:\/\/www.help.mycommerce.ch\/upgrade\">https:\/\/www.help.mycommerce.ch\/upgrade<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"How_can_I_cancel_my_subscription\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>How can I cancel my subscription?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>You can cancel your subscription at the end of the contract period, but no later than 30 days before the end of the contract period. To do so, fill out <a href=\"https:\/\/www.help.mycommerce.ch\/ihr-konto\/rechnungen--abos\/kuendigung\">this form<\/a>.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"i\"><\/span>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_pay_the_MyCOMMERCE_invoice_in_instalments\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I pay the MyCOMMERCE invoice in instalments?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>The total amount is due upon receipt of the invoice. Monthly billing or instalment payments are unfortunately not possible.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Do_I_receive_a_receipt_for_a_paid_subscription\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Do I receive a receipt for a paid subscription?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>You will receive a receipt via email after purchase.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Do_you_offer_discounts_for_multiple_stores\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Do you offer discounts for multiple stores?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Not currently, but you can create multiple MyCOMMERCE shops for yourself or your customers. You just need to use different email addresses.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Product_FAQ\"><\/span>Product FAQ<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Connections\"><\/span>Connections:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Which_POS_system_can_be_connected_to_MyCOMMERCE\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Which POS system can be connected to MyCOMMERCE?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Our professional subscription currently includes integration with an international POS system: Vend.<br \/>\nHowever, we also offer our own POS solution under the product name MyCASH, which provides hardware as needed and also enables label printing. MyCASH is currently not available in combination with MyCOMMERCE, but should be integrated into MyCOMMERCE this year. Further information about MyCASH can be found at the following link: <a href=\"https:\/\/www.localsearch.ch\/en\/our-sme-solutions\/\">https:\/\/www.localsearch.ch\/en\/our-sme-solutions\/<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_connect_MyCOMMERCE_to_an_ERP_system\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I connect MyCOMMERCE to an ERP system?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>This option is not currently available. However, in the medium term, we plan to integrate an ERP solution into MyCOMMERCE.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_use_dropshipping_with_my_MyCOMMERCE_shop\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I use dropshipping with my MyCOMMERCE shop?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>This option isn&#8217;t currently available. However, we plan to integrate a dropshipping solution into MyCOMMERCE in the medium term.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Design_and_layout\"><\/span>Design and layout:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_set_up_a_multi-page_website_with_MyCOMMERCE\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I set up a multi-page website with MyCOMMERCE?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>This isn&#8217;t possible, but MyCOMMERCE is a shop widget and can therefore be integrated into any website. As an entry-level alternative, MyCOMMERCE offers a free website (one-pager).<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_offer_a_multilingual_shop_with_MyCOMMERCE\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I offer a multilingual shop with MyCOMMERCE?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>The MyCOMMERCE customer account (customer backend area) can be accessed in multiple languages.<br \/>\nMultilingualism includes the products listed in the online shop, for which the corresponding texts must be translated into multiple languages, including the three national languages.<br \/>\nThe integrated website (online shop homepage) is not included.<br \/>\nTo operate the online shop multilingually, it must be integrated into a multilingual website. The corresponding language version of the integrated products is then automatically displayed based on the language settings of the browser of visitors to the website with the integrated shop.<\/p>\n<p><strong>Important note<\/strong>: The free website currently does not offer the option of translating the content into different languages. In this context, it is therefore recommended to integrate the MyCOMMERCE product catalogue into a multilingual website.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zahlungsmittel\"><\/span>Zahlungsmittel:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Are_there_additional_fees_when_concluding_a_contract_with_one_of_the_offered_payment_service_providers\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Are there additional fees when concluding a contract with one of the offered payment service providers?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>MyCOMMERCE does not charge any fees for connecting to Payrexx, PayPal, or Datatrans. You must contact the respective payment providers directly regarding transaction fees. A corresponding list is not available in our Help Center. Please also read the answer regarding Twint.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"How_can_I_integrate_the_payment_method_%E2%80%9Ccredit_card%E2%80%9D\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>How can I integrate the payment method \u201ccredit card\u201d?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>With Payrexx: You need your own <a href=\"https:\/\/payrexx.com\/en-ch\">Payrexx<\/a> account.<br \/>\nWith PayPal: You need your own PayPal account.<br \/>\nWith Datatrans: You need a contract with both a credit card company (SIX Payment Services or Concardis) and the payment service provider &#8220;Datatrans.&#8221;<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"How_can_I_integrate_the_payment_method_%E2%80%9CTwint%E2%80%9D\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>How can I integrate the payment method \u201cTwint\u201d?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Currently, the integration of the Twint payment method is possible via the payment service providers Payrexx or Datatrans. Further information on integration can be found in our help centre at the following link: <a href=\"https:\/\/www.help.mycommerce.ch\/einrichtung\/zahlungen\/payrexx\">https:\/\/www.help.mycommerce.ch\/einrichtung\/zahlungen\/payrexx<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_customise_the_MyCOMMERCE_invoice_template_to_my_liking\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I customise the MyCOMMERCE invoice template to my liking?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>You can edit the invoice template with the Standard subscription or higher. For more detailed information on how to do this, see the following Help Center article: <a href=\"https:\/\/www.help.mycommerce.ch\/verwalten\/auftragsverwaltung\/personalisieren-von-rechnungen\">https:\/\/www.help.mycommerce.ch\/verwalten\/auftragsverwaltung\/personalisieren-von-rechnungen<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Import\"><\/span>Import:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"How_can_I_add_product_images_to_a_CSV_file_and_import_it_into_my_MyCOMMERCE_shop\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>How can I add product images to a CSV file and import it into my MyCOMMERCE shop?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Upload your images to an image hosting service, such as Imgur, and then paste the image URLs into your CSV file. This method is primarily suitable for importing main product images. You can upload additional images using the &#8220;Bulk Gallery Upload&#8221; app, which is available for free download in your MyCOMMERCE account under Applications.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_also_import_product_combinations_with_MyCOMMERCE\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I also import product combinations with MyCOMMERCE?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Unfortunately, it is currently not possible to import product combinations. These must be created manually in your MyCOMMERCE account.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Does_MyCOMMERCE_offer_the_possibility_to_import_different_languages_%E2%80%8B%E2%80%8Bper_product\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Does MyCOMMERCE offer the possibility to import different languages \u200b\u200bper product?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Very individual requirements within the scope of the import, such as a multilingual import, cannot be covered by MyCOMMERCE.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Produkte_und_Kategorien\"><\/span>Produkte und Kategorien:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"How_can_I_display_the_product_price_including_VAT\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>How can I display the product price including VAT?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>To display VAT, prices should be entered net in the tool, as VAT is automatically calculated. Alternatively, you can specify the VAT rate in the product description and specify in the tax settings that the item prices are displayed including tax.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"What_are_electronic_products\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>What are electronic products?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Electronic products are digital products such as audio books.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_also_sell_electronic_products_with_MyCOMMERCE\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I also sell electronic products with MyCOMMERCE?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Yes, that&#8217;s possible. If you also connect PayPal, the shipping of digital products is automated. You can find detailed information about the exact process in our Help Center: <a href=\"https:\/\/www.help.mycommerce.ch\/einrichtung\/versand-und-abholung\/-digitale-produkte-und-versand\">https:\/\/www.help.mycommerce.ch\/einrichtung\/versand-und-abholung\/-digitale-produkte-und-versand<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Is_there_a_certain_upload_limit_for_electronic_products\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Is there a certain upload limit for electronic products?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Each MyCOMMERCE subscription has its own upload limit:<\/p>\n<ul>\n<li>Starter &#8211; 100MB per file (max. 100 products)<\/li>\n<li>Standard &#8211; 1GB per file (max. 2500 products)<\/li>\n<li>Professional &#8211; 10GB per file (max. unlimited products)<\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Does_MyCOMMERCE_allow_the_application_of_tiered_pricing_or_volume_discounts\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Does MyCOMMERCE allow the application of tiered pricing or volume discounts?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>The Product Combinations function, which is available from MyCOMMERCE Standard, enables automatic price adjustment when customers select products.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"Can_I_offer_items_for_pre-order_with_MyCOMMERCE\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>Can I offer items for pre-order with MyCOMMERCE?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>Yes, this is possible. If an item is out of stock, you have the option of placing it as a pre-order. The following Help Center article provides information on various options: <a href=\"https:\/\/www.help.mycommerce.ch\/verwalten\/auftragsverwaltung\/sammeln-von-vorbestellungen\">https:\/\/www.help.mycommerce.ch\/verwalten\/auftragsverwaltung\/sammeln-von-vorbestellungen<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Support\"><\/span>Support:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"What_does_MyCOMMERCE_support_consist_of\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>What does MyCOMMERCE support consist of?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>The MyCOMMERCE Support Team is available to help you if you get stuck or can&#8217;t find the feature you need.<\/p>\n<p>Email support is included with the Starter subscription. With MyCOMMERCE Standard and Professional subscriptions, you can also request a callback from our support team.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"What_are_the_opening_hours_of_MyCOMMERCE_Support\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>What are the opening hours of MyCOMMERCE Support?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>The MyCOMMERCE Support Team is available Monday &#8211; Friday during regular working hours.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MyCOMMERCE_MyWEBSITE\"><\/span>MyCOMMERCE &amp; MyWEBSITE:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"What_is_the_support_like_for_MyCOMMERCE_and_MyWEBSITE\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>What is the support like for MyCOMMERCE and MyWEBSITE?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>MyCOMMERCE is a do-it-yourself product, meaning you manage your shop account independently. The support team will provide assistance via email or callback (depending on your subscription) if you get stuck.<\/p>\n<p>MyWEBSITE is a guided product. Your consultant will create the website for you and is available via hotline and email.<\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block wp-block-accordion \">\n\t<div class=\"wp-block-accordion__inner\" data-class=\"wp-block-accordion__inner\">\n\t\t\t\t\t<h3 class=\"wp-block-accordion__title\"><span class=\"ez-toc-section\" id=\"How_does_the_integration_of_the_MyCOMMERCE_shop_catalog_into_a_MyWEBSITE_work\"><\/span><span class=\"mc-icon mc-icon-icon-arrow-right\"><\/span>How does the integration of the MyCOMMERCE shop catalog into a MyWEBSITE work?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t\t\t<div class=\"wp-block-accordion__text\"><p>There are several ways to integrate a shop into your MyWEBSITE: either as an external link or as a direct integration.<br \/>\nTo do this, you must provide your MyWEBSITE consultant with the relevant information.<br \/>\nYou can find detailed instructions in our Help Center: <a href=\"https:\/\/www.help.mycommerce.ch\/verkaufen\/mywebsite\/ihren-shop-bei-mywebsite-hinzufuegen\">https:\/\/www.help.mycommerce.ch\/verkaufen\/mywebsite\/ihren-shop-bei-mywebsite-hinzufuegen<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"Under MyCOMMERCE Help you will find an overview of frequently asked questions and instructions for an easy start with MyCOMMERCE. 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